From viewing to moving day
We accompany viewings so you can see the property properly and ask questions. If you wish to proceed, we explain the application and referencing process and keep you informed about the next steps.
Once your application is provisionally accepted, we guide you through the required documents and checks. These may include credit information, employer and previous-landlord references and confirmation of your eligibility to occupy the property. Our registration terms explain the application and security payment arrangements.
Your tenancy agreement is issued electronically. Before you move in, a detailed schedule of condition with supporting photographs is prepared. You have seven days after receiving the report to review it and return your signed copy or proposed amendments, helping establish a clear record of the property’s condition.
People who know your home
If KEYS fully manages your home, our relationship continues after you receive the keys. Our local team is available during office hours to help with property and tenancy matters and coordinate maintenance. Calls are personally answered.
If your landlord manages the property directly, please follow their contact and maintenance-reporting arrangements after handover.
Reporting maintenance and emergencies
For fully managed homes, report issues immediately, 24/7, through our maintenance portal. We respond promptly, assess the urgency and arrange the appropriate next steps. Repair times depend on the work required and contractor or parts availability.
For urgent property emergencies, use our 24-hour emergency contact rather than relying on a portal report. Emergency calls are personally answered by our team.
Inspections are initially every six months and may later move to every nine to twelve months, depending on condition and inspection history. These visual visits help identify maintenance concerns and keep landlords informed.
When it is time to move on
For managed tenancies, we compare the property with the check-in evidence, allowing for fair wear and tear. Our aim is to keep check-out clear, fair and professionally managed.
Your next home starts here
Browse our available properties or contact KEYS about what you are looking for.
