Keys Properties Limited

Last updated: 24 August 2026

1. Privacy Notice

This Privacy Notice explains how Keys Properties Limited collects, uses, stores and protects personal data when you visit our website, make an enquiry, register your details with us or use our residential lettings and property management services.

Keys Properties Limited is a data controller for the purposes of the Data Protection (Jersey) Law 2018. We are responsible for deciding how and why personal data is processed and for ensuring that it is handled lawfully, fairly and transparently.

2. Who We Are

Keys Properties Limited

36–37 Halkett Place
St. Helier
Jersey
JE2 4WG

Email: admin@keys.je
Telephone: 01534 736090

Any enquiry about the way we use your personal data, or any request to exercise your data protection rights, may be sent to the contact details above.

3. Personal Data We May Collect

The personal data we collect will depend on your relationship with us and the services you request. It may include:

  • your name, postal address, email address and telephone number;
  • property, tenancy and rental information;
  • details of your property requirements, preferences and enquiries;
  • information supplied as part of a tenancy application, referencing or identity-checking process;
  • financial or payment-related information where this is necessary for our services or record-keeping;
  • correspondence, instructions and records of communications with us;
  • maintenance, inspection and contractor-related information connected with a managed property; and
  • technical information generated when you use our website, where applicable, such as device, browser, log or cookie information.

We may receive personal data directly from you or from other appropriate sources, including landlords, tenants, prospective tenants, property portals, referencing providers, contractors, professional advisers and other parties involved in a letting or property management matter.

4. How and Why We Use Your Personal Data

We only process personal data where we have a lawful basis to do so. Depending on the circumstances, we may use your personal data to:

  • respond to enquiries and provide information you have requested;
  • take steps at your request before entering into a contract or to perform a contract with you;
  • administer tenancy applications, lettings and property management services;
  • communicate with landlords, tenants, prospective tenants, contractors and other relevant parties;
  • arrange maintenance, inspections and other property-related services;
  • maintain appropriate business, accounting, compliance and transaction records;
  • comply with legal, regulatory or other obligations that apply to us;
  • protect our legitimate business interests, including the proper administration, security and improvement of our services, where those interests are not overridden by your rights; and
  • send marketing or property information where you have asked to receive it or where another lawful basis permits us to do so.

Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing that was lawful before consent was withdrawn.

5. Sharing Your Personal Data

We may share personal data where this is necessary to provide our services, carry out your instructions, comply with the law or protect legitimate interests. Recipients may include:

  • landlords, prospective landlords, tenants and prospective tenants, where appropriate to a letting or management matter;
  • referencing, identity-checking, deposit-related and other service providers;
  • maintenance contractors, tradespeople and suppliers;
  • professional advisers, insurers, accountants and legal advisers where appropriate;
  • property portals, website, IT, software, hosting, email and data-storage providers who support our business systems; and
  • public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

Where another organisation processes personal data on our behalf, we require appropriate arrangements to protect that information. Where a recipient acts as an independent data controller, its own privacy obligations and policies will apply.

6. International Transfers

Some service providers or technology platforms may process or store personal data outside Jersey or the European Economic Area. Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.

7. Security of Your Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful access, use, disclosure, alteration or destruction, and against accidental loss or damage. No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.

8. How Long We Keep Personal Data

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, accounting, contractual, insurance or dispute-resolution requirements. Retention periods may therefore vary depending on the nature of the information and your relationship with us.

When personal data is no longer required, it will be securely deleted, anonymised or otherwise disposed of as appropriate.

9. Your Data Protection Rights

Subject to the Data Protection (Jersey) Law 2018 and any applicable exemptions, you may have the right to:

  • be informed about how your personal data is used;
  • request access to the personal data we hold about you;
  • ask us to correct inaccurate or incomplete personal data;
  • request erasure of personal data in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to certain processing, including direct marketing;
  • request data portability where the legal conditions for that right are met;
  • withdraw consent where processing is based on consent; and
  • exercise rights relating to certain automated decision-making and profiling, where applicable.

These rights are not absolute and may be subject to legal exceptions or retention obligations. For example, we may need to retain certain records to comply with legal, accounting, contractual or regulatory requirements.

To exercise any of these rights, please contact us at admin@keys.je or write to us at the address set out above.

10. Your Right to Complain

If you have concerns about the way Keys Properties Limited has collected, used or protected your personal data, please contact us first so that we have an opportunity to address the matter.

You also have the right to complain to the Jersey Office of the Information Commissioner:

Jersey Office of the Information Commissioner
2nd Floor, 5 Castle Street
St. Helier
Jersey
JE2 3BT

Telephone: +44 (0)1534 716530
Email: enquiries@jerseyoic.org
Website: www.jerseyoic.org

11. Cookies and Website Technology

Our website may use cookies and similar technologies for essential website functions and, where applicable, for analytics, preferences or other features. Where consent is required for non-essential cookies, you will be given an appropriate choice before those cookies are used. Further information should be provided through the website cookie notice or cookie settings where applicable.

12. Links to Other Websites

Our website may contain links to websites operated by third parties. Keys Properties Limited does not control those websites and is not responsible for their privacy practices, content or security. We recommend that you review the privacy information provided by any third-party website you visit.

13. Website Information and Limitation of Liability

We take reasonable care to ensure that information published on this website is accurate and up to date. However, website content is provided for general information only and may be changed without notice. It should not be relied upon as legal, financial or other professional advice.

To the fullest extent permitted by law, Keys Properties Limited will not be liable for loss or damage arising solely from reliance on website content, or from the temporary unavailability of the website. Nothing in this statement excludes or limits any liability that cannot lawfully be excluded or limited.

14. Copyright

Unless otherwise stated, the text, branding, graphics and other content on this website are owned by or licensed to Keys Properties Limited and are protected by applicable intellectual property laws.

You may view, download or print website content for your own personal, non-commercial use. You may not reproduce, republish, distribute, commercially exploit, frame or incorporate material from this website into another website or publication without our prior written consent, except where permitted by law.

15. Review of This Statement

We keep this Legal & Privacy Statement under regular review and may update it from time to time to reflect changes in our services, legal obligations or website practices.

This Statement was last updated on 24 August 2026.