At Keys Properties, we are committed to providing our clients with a professional, responsive and high-quality service. However, we recognise that occasionally things may not go as expected.
If you are dissatisfied with any aspect of our service, please contact us in the first instance. We will always aim to understand your concerns and, wherever possible, resolve matters promptly and fairly.
If you wish to make a formal complaint, please provide details of your complaint in writing, either by email or by post to:
Keys Properties Limited
36-37 Halkett Place
St. Helier
Jersey
JE2 4WG
Email: admin@keys.je
Upon receiving a formal complaint:
- We will acknowledge receipt within three working days.
- A Director of Keys Properties will review and investigate the complaint fairly and objectively.
- We may contact you if we require any further information or clarification.
- We will aim to provide you with a full written response within 15 working days of receiving your complaint. If additional time is required due to the nature or complexity of the matter, we will let you know and keep you informed of progress.
- All complaints will be treated seriously and handled promptly, professionally and confidentially.
- Where appropriate, we will use the outcome of a complaint to review our procedures and identify ways in which we can further improve the service we provide
Our aim is always to resolve any concerns fairly, professionally and as quickly as possible.
