If you are not completely happy with our service, please do not hesitate to contact us. In this way, we can attempt to resolve the problem.

We continously aim to make sure all our clients receive the best possible service, However, on occasions this does not always happen.

  • If you have a complaint about any aspect of the service, we provide then please contact us in writing at the below address with a detailed account of the complaint.

    Keys Properties
    26 Halkett Street
    St. Helier
    JE2 4WJ

  • The Company will acknowledge receipt of the complaint within three working days.
  • A director of the Company will investigate the matter and establish whether there is a genuine basis for the complaint and the circumstances.
  • The complainant will be responded to within fifteen working days.
  • The Company will take all complaints seriously.
  • The complaint dealt with promptly, and in a confidential, professional manner.
  • The Company will learn from the complaint and improve the service provided to the customer.